Shipping & Delivery

Delivery Countries & Shipping Conditions

Delivery is available within Germany as well as to Belgium, France, Italy, the Netherlands, Luxembourg, Austria, and Poland.

We do not ship directly to Switzerland – delivery there is handled by our partner.

Note: Shipping to German islands is excluded.

Shipping Costs

Within Germany: free shipping.

• Standard parcel shipping abroad: 15 to 29 €, depending on destination country
• Freight shipping abroad: from 69 €, up to 149 € for large equipment

The weight and dimensions of the shipment are decisive. The exact amount including statutory VAT will be displayed during the checkout process before completing the order.

Deliveries to Switzerland are made via the service provider Meineinkauf.ch – more information: Information for customers from Switzerland.

Shipping Methods

Parcel shipping (up to 40 kg): Shipping via GLS or DHL. After shipping, you will receive an email with the tracking number for tracking.

Freight shipping (over 40 kg): Goods over 40 kg are delivered by freight forwarder. The freight company will arrange an appointment in advance by phone or email. Please provide a valid mobile number. Delivery to curb; delivery to parcel stations or PO boxes is not possible.

Shipping process

What happens after my order?

Your item will be prepared by our staff in our warehouse in Dormagen and securely packaged depending on size and weight. We then hand over the goods to the shipping service provider (parcel service or freight carrier).

Delivery via Parcel Service (up to 40 kg)

The parcel service will inform you by email about the delivery day and time window and delivers to your front door. You can track your shipment on the GLS website using the tracking number from the email: gls-group.eu.

Delivery via Freight Carrier (over 40 kg, to Curbside)

The freight carrier will arrange a fixed delivery date by email or phone (often via an appointment portal). Curbside delivery: The freight carrier delivers to the unloading point on the street or in front of the house. You must handle transport into the building yourself.

Missed a Delivery?

Contact us by email or phone (Tel. 02133 8688812) so we can put you in touch with the carrier – or send us an inquiry.

Inspect Package & Transport Damage

The outer packaging may show signs of handling during transit – this alone does not mean the item is damaged. First, check the contents. If there is actual transport damage, document it (photos, description) and contact our service team (Tel. 02133 8688812).

Delivery Times

Unless otherwise specified in the offer, we deliver:

• within Germany for parcel shipping in 1–2 business days
• within Germany for freight shipping in 3–5 business days

for international deliveries in 5–7 business days

from the conclusion of the contract or, in the case of agreed advance payment, from the receipt of payment. No delivery is made on Sundays and public holidays. For items with different delivery times, we ship in a single combined shipment (unless otherwise agreed) – the item with the longest delivery time applies.

Self-pickup

In the case of self-pickup, we will inform you by email when the items are ready for collection. In this case, no shipping costs will be charged.

An overview of accepted payment methods can be found under Payment Methods & Terms.